SutradharLabs · Build & Test
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ERP & IntegrationsLead Developer

WhatsApp Business API & Marketing Automation

One inbox, thousands of conversations

Official Meta Cloud API integration built as its own platform: a two-way inbox the sales team works from all day, approved template broadcasts to segmented lists, and automated order, payment and delivery notifications triggered straight off the ERP. Built against Meta’s messaging policy from the start, because a business number that gets restricted takes the whole channel down with it.

What it does

  • Two-way inbox over Meta webhooks, with conversation assignment per agent
  • Approved template broadcast campaigns to segmented contact lists
  • Automated order, payment and delivery alerts triggered by ERP events
  • 24-hour customer service window tracked per contact, so replies never fail
  • AI assistant that drafts replies from the customer’s order history

Built with

  • Next.js 16
  • WhatsApp Cloud API
  • Meta Webhooks
  • MongoDB
  • Vertex AI

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